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Privacy Policy

Seaside Garage

Seaside Garage respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use and store personal data when you visit our website, contact us, book a service or make an enquiry.

1. Who We Are

This website is operated by Seaside Garage, a local garage based in Llanelli.

For privacy-related enquiries, please contact us using the details shown on our website.

Telephone: 01554 753962
Location: Llanelli

2. What Information We Collect

We may collect personal information when you contact us through our website, by phone, by email or in person.

This may include:

  • Your name

  • Telephone number

  • Email address

  • Vehicle details

  • Service or repair enquiry details

  • MOT, servicing or repair booking information

  • Any information you choose to provide through a contact form

We may also collect basic technical information when you use our website, such as browser type, device information, pages visited and general website usage data.

3. How We Use Your Information

We use your personal information to:

  • Respond to your enquiries

  • Arrange MOTs, servicing, diagnostics or vehicle repairs

  • Contact you about your booking or vehicle

  • Provide customer support

  • Keep basic business and service records

  • Improve our website and customer experience

  • Meet legal, accounting or regulatory requirements

We only use your information where we have a lawful reason to do so. Under UK GDPR, organisations must process personal data lawfully, fairly and transparently, and must identify a lawful basis for using personal information.

4. Lawful Basis for Processing

Depending on the reason we are using your information, we may rely on one or more of the following lawful bases:

Contract
Where we need your details to provide a requested garage service, booking or repair.

Legitimate Interests
Where we need to respond to enquiries, manage customer relationships, maintain business records or improve our services.

Legal Obligation
Where we are required to keep certain information for accounting, tax, compliance or legal purposes.

Consent
Where you have specifically agreed to receive marketing communications or allowed optional website cookies.

5. Contact Forms

When you submit a contact form on our website, the information you provide is sent to us so we can respond to your enquiry. Please only provide information that is relevant to your booking or vehicle enquiry.

We do not sell your contact form information to third parties.

6. Cookies and Website Analytics

Our website may use cookies or similar technologies to improve functionality, understand website performance and help us improve the user experience.

Cookies may help us understand information such as which pages are visited, how visitors use the website and where website traffic comes from. Analytics information is generally collected in a way that does not directly identify individual users.

Where required, non-essential cookies should only be used with your consent.

7. Sharing Your Information

We may share personal information with trusted third parties where necessary to operate our business and provide our services. This may include:

  • Website hosting providers

  • Email or communication providers

  • Booking or enquiry management systems

  • Accountants or professional advisers

  • Legal or regulatory authorities where required

We only share information where necessary and expect third parties to handle personal data securely and appropriately.

8. How Long We Keep Your Information

We only keep personal information for as long as necessary for the reason it was collected.

Enquiry information may be kept for a reasonable period so we can manage customer communication. Service, repair, invoice or booking records may be kept for longer where required for business, legal, tax or accounting purposes.

9. How We Protect Your Information

We take reasonable steps to protect personal information from loss, misuse, unauthorised access, alteration or disclosure.

However, no website or electronic communication system can be guaranteed to be completely secure. Please take care when sending sensitive information online.

10. Your Data Protection Rights

Under UK data protection law, you may have rights in relation to your personal information. These may include the right to:

  • Access the personal data we hold about you

  • Ask us to correct inaccurate information

  • Ask us to delete your information in certain circumstances

  • Ask us to restrict how we use your information

  • Object to certain uses of your information

  • Withdraw consent where processing is based on consent

  • Request data portability in certain circumstances

The ICO states that privacy notices should explain people’s information rights and how they can raise concerns about how their information is being used.

11. Marketing

We will only send marketing communications where we are allowed to do so under applicable law. You can opt out of marketing communications at any time by contacting us.

12. Third-Party Links

Our website may contain links to third-party websites, such as Google Maps, social media platforms or external review sites.

We are not responsible for the privacy practices, content or security of third-party websites. Please review their privacy policies before providing personal information.

13. Complaints

If you have concerns about how we use your personal information, please contact us first so we can try to resolve the issue.

You also have the right to complain to the Information Commissioner’s Office, the UK supervisory authority for data protection.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page.

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